Shipment Policy for AUDUNIE

Effective Date: January 8, 2025

At AUDUNIE, we strive to ensure that your order is shipped quickly and securely. Our Shipment Policy outlines everything you need to know about shipping, from order processing to delivery. Please read the following for important information regarding shipping methods, charges, and delivery times.

1. Order Processing Time

  • Order Confirmation: Once you complete your order, you will receive an email confirmation.
  • Processing Time: Orders are processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We offer a variety of shipping methods to meet your needs:

  • Standard Shipping (Domestic)
    • Delivery time: 5-7 business days
    • Available for all U.S. orders
  • Expedited Shipping (Domestic)
    • Delivery time: 2-3 business days
    • Available for U.S. orders only
  • International Shipping
    • Delivery time: 7-21 business days (varies by destination)
    • Available to selected countries

Shipping costs will be calculated at checkout, depending on the weight of the order, the shipping method chosen, and the destination.

3. Shipping Charges

  • Domestic Orders (within the U.S.)
    • Free standard shipping on orders over $50
    • Standard shipping rates apply for orders under $50
  • International Orders
    • Shipping charges are calculated at checkout based on destination and weight
    • Additional customs fees, taxes, and duties may apply and are the responsibility of the customer

4. Shipping Confirmation and Tracking

Once your order is shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor your package’s status via the carrier’s website.

5. Delayed Shipments

While we strive to deliver your orders as quickly as possible, shipping delays may occur due to factors outside of our control, such as severe weather, holidays, or carrier issues. AUDUNIE is not responsible for delays caused by external factors, but we will work with the shipping carrier to resolve any issues.

6. Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. AUDUNIE is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice an error after placing your order, contact us immediately to make corrections before the order is shipped.

7. Lost or Damaged Packages

In the rare case that your package is lost or damaged during transit, please contact us within 7 days of receiving the order. We will assist you in filing a claim with the carrier and work with you to resolve the issue.

8. Delivery Issues

If you have any issues with the delivery of your order, such as missed deliveries or issues with tracking, please reach out to our customer support team. We will assist you in locating your package and resolving the issue with the carrier.

9. Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes.
  • International Shipping: Certain items may not be available for international shipping due to regulations or restrictions.

10. Contact Us

If you have any questions or concerns about shipping, please do not hesitate to reach out to our customer service team:

Thank you for shopping with AUDUNIE! We are committed to providing you with a fast, secure, and reliable shipping experience.