Refund and Returns Policy
Effective Date: January 8, 2025
Address: 354 Todds Lane, San Antonio, Texas, United States
Phone: 210-587-5787
Email: info@audunie.com
Website: https://audunie.com/
Audunie is committed to ensuring customer satisfaction. Our Refund and Returns Policy explains how to handle product returns and refund requests.
1. Eligibility for Returns
- Products can be returned within 30 days of receipt.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
2. Non-Returnable Items
Certain items, such as personalized gear or clearance products, are non-returnable unless defective.
3. Return Process
- Contact our support team at info@audunie.com to initiate a return.
- Ship the item to our return address provided by the support team.
- Customers are responsible for return shipping costs unless the return is due to our error.
4. Refund Process
- Refunds are issued to the original payment method within 7-10 business days after inspection.
- Shipping charges are non-refundable unless the return is due to a defective product.
5. Exchange Policy
We offer exchanges for defective or incorrect items. Contact us within 7 days of receiving your order.
6. Contact Us
For return inquiries, email info@audunie.com or call 210-587-5787.